FAQ

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out.

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities throughout the United States.

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at neonpunkthreadz@neonpunkthreadz.com.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at neonpunkthreadz@neonpunkthreadz.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

Check your shipping confirmation email for any mistakes in the delivery address
Ask your local post office if they have your package
Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at neonpunkthreadz@neonpunkthreadz.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.